PEPBOYS Website Review & Ratings + PEPBOYS Coupons
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PEPBOYS Website Review & Ratings + PEPBOYS Coupons

PEPBOYS: Products & Services

PepBoys is a nation-wide company that sells vehicle parts and accessories. The company has three characters, Manny, Moe and Jack, that are the mascots for the store. The retailer also does car and vehicle repairs.  PepBoys runs over 700 retail stores as well as on online site.  Customers can book car repairs, buy car parts and gift certificates, plus review videos on how to do various car repairs and buy replacement parts on the website. 

Customers can also obtain information over the phone, by email or in writing.  PepBoys has a loyalty club that gives its members discounts toward future service and purchases.  The company has a monthly newsletter for regular customers that features monthly specials.  The company's long time motto is "PepBoys Does Everything for Less."  The company wants to serve all areas of the vehicle replacement and maintenance market, "serving serving all four segments of the automotive aftermarket: the do-it-yourself, do-it-for-me, buy-for-resale and replacement tires."

PEPBOYS: Company Background

PepBoys was started by four friends after World War I, who decided to open a car parts shop together in 1920.  The first store was in Philadelphia, where the company headquarters is today, and was opened with $800.  The founders were Manny Rosenfeld, Moe Strauss, W. Graham “Jack” Jackson and Moe Radavitz. In 1933, PepBoys opened a separate corporation in California called PepBoys of California to take advantage of the expansion of cars in California.  The company continued to grow and dividends were paid out starting in 1950.  In 1960, the two separate corporations merged into one company.  In 1980, PepBoys became listed on the NYSE.  The company continues to expand with stores located in the United States and Puerto Rico.

PEPBOYS: Customer Feedback & Reviews

Customer reviews about PepBoys are mixed.  Many customers are happy with the service.  However, there are also complaints.  These include slow service, lengthy repair times and out of stock common items.  There are also some complaints about repairs being carried out incorrectly and unknowledgeable clerks.  Here are some typical examples:

  • This Pep Boys is the best! Reliable, speedy and ever helpful. I had my car towed at 5pm and they were able to put the starter in by 9pm. The convenience of their service is unparallelled to any other.
  • My Urban Assault Whip Dome light bulb burned out . So I rolled to Pep Boys to get a replacement one . I rolled in to the Parts Counter and asked for a Replacement Bulb. Two different  Parts Counter Guys tried looking for a replacement bulb and could not find it . Yikes They told me they didnt have it. Not too well stocked of an Auto Parts store. I Rolled Out.
  • If it only takes an hour to do an alignment and my car was there for 2.5 hours, did they just skip over my car even though I had an appointment?
  • The parts guy gave us the right part.  So that was cool.  The bathrooms were clean.  That was a pleasant surprise.  
  • look. . . ya gotta bring your car somewhere right? this place backs their work & if you shop around i found their prices are better than most.
  • The Pep Boys need to put a little more pep in their step. Seriously? I was quoted an hour to get a tire repaired and when I came back after an hour they said that they just started and that it would take around 30 minutes to do the repair.
PEPBOYS: Business Credibility & Trustworthiness

PepBoys is a member of the Better Business Bureau (BBB).  The company has been a member since 1992, and has a rating of A+, the highest rating given.  Pep Boys is a pioneering member of the Automotive Maintenance and Repair Association’s MAP (Motorist Assurance Program), an industry-wide coalition dedicated to strengthening customer confidence in the automobile repair industry.  The company has made a number of donations to assist with major tragic events, including the recent hurricane Sandy. 

PEPBOYS: Website Popularity & Google Ranking

Alexa ranks PepBoys in the mid range for website popularity.  In the United States, the site ranks 2,863 with over 1500 sites linking into this website.  The website is most popular in the city of Philadelphia.  Most users are males with a college education who access the site from home.  97% of visitors come from the United States, followed by India and Puerto Rico.  The site has about 44,000 daily views.  Google's Page Rank lists the site at 5/10, a mid range value.

PEPBOYS: Social Media Presence

PepBoys has a number of social websites.  Their Facebook page has daily entries and some lively conversations between customers with over 206,000 members.  The business has a Twitter page with frequent comments and about 10,000 followers.  The You Tube page has over 200,000 views and about 400 subscribers.  Their Google Plus page has over 250,000 followers.  The company has a broad social media presence.

PEPBOYS: Website Security & Safety

PepBoys keeps personal information on customers only for the purpose of completing a transaction.  Cookies and other information is only kept for 30 days.  Information is not sold to other websites.  The company uses Norton security and the latest in encryption technology to protect its payment transactions over the internet.  Google's Safe Browsing Tool shows that the company's website is safe from malware and suspicious activity.  The website is hosted on 13 networks.

PEPBOYS: Pricing & Packages

Here are some comparisons among items often purchased at an auto supply store.  These items are the lowest price found for the item.  All of these prices are online; prices at retail stores may be different.  Some prices are area based, but the comparison should still be valid.

P215/60R/16 Passenger Tire:

  • PepBoys:  $71.99
  • Walmart:  $79.99
  • Wheel Works:  $69.99

Radial Passenger Cable Chains: (Pair)

  • PepBoys:  $42.99
  • Walmart:  N/A
  • O'Reilly:  $39.99

Quart of 10W40 Motor Oil:

  • PepBoys:  $4.19
  • Walmart:  $4.69
  • O'Reilly:  $3.19
PEPBOYS: Shipping Rates & Policies

Items ordered online may be picked up for free at any PepBoys retail location.  Otherwise, the items can be shipped to a home address or address of choice by the customer.  Shipping is done through FedEx and is only available in the continuous United States.  It is not available internationally or to PO or military post office boxes.  Orders over $75 currently ship for free.

PEPBOYS: Payment Methods Accepted

PepBoys only accepts credit or debit cards for purchases made online through their website.  The company accepts four credit cards:  Discover, American Express, Visa and Mastercard.  Alternate forms of payment such as Paypal or BillMeLater are not accepted.  If an item is picked up at a store, the customer may also pay by check or cash.  Any items bought at the store are not eligible to be returned through the online website.

PEPBOYS: Returns, Refunds & Exchange Policy

Items can be returned up to 90 days after purchase with a receipt.  An item purchased online may be returned to the processing center or at a retail store in most cases.  There are exceptions.  Batteries and liquid items must always be returned to the retail store.  They cannot be mailed.  PepBoys does not refund shipping fees if an item is returned to the retail store. If you paid by check, we will accept your return after the 15th day after the date of purchase. Below are some other limitations on returned items under the in store return policy:

  • Batteries, starters and alternators can be returned, subject in-store testing to verify failure
  • Special order merchandise and uninstalled tire chains can be returned, subject to a 20% restocking fee
  • Performance accessories, electrical items, mobile electronics and tire chains cannot be returned if they have been installed
  • Test equipment, specialty tools and Traxxas cars cannot be returned if they have been used and/or the packaging has been opened or damaged
  • Clearance merchandise
  • Motorized transportation and generators can be returned if returns of those items are authorized by the manufacturers of those products.
  • If you paid by check, we will accept your return after the 15th day after the date of purchase.

Items must be in resaleable condition.  Any questions should be referred to customer service.  

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